FAQ'S

HOW CAN I MAKE A BOOKING REQUEST?

Fill in the contact form and we will come back to you with the booking request formulario.

WHICH DOCUMENTS DO I NEED TO MAKE A BOOKING REQUEST?

To book a room at any of our Caliu Coliving Homes, you will need to send us a copy of your identity card (european) or passport (non european). About your project in Barcelona, if you are entrepreneur/freelance/artist just provide us with any document that proof your activity; if you will be working for a company, we need your work or internship contract and if you are student, send us your acceptance letter or enrollment document from your school.

Also, you will need to fill in a form with all your personal and stay information and read and accept our terms and conditions.

ALL INCLUDED IN YOUR MOTNHLY RENT

Caliu is your home, your workplace and the best place to share the experience of living in the city with roommates from all over the world. A fully furnished private room, shared spaces to enjoy a unique experience, weekly cleaning, everything you need to do your laundry comfortably, an initial welcome pack with everything you need to land in the apartment, access to a wide and diverse community with members from all over the world and of course, cultural activities and events.

Throughout your stay you will enjoy the attention of your Coliving Manager, who will become your personal guide, will help you with any problem you may have and will make your experience unforgettable.

The single rental price includes:

• 24/7 emergency phone.
• Unlimited Wi-Fi internet Fiber Optic use.
• €60/month for supply costs (water, electricity and gas).
• Community Expenses.
• Free laundry service in the house.
• Weekly cleaning service for common areas.
• Maintenance service.
• Personal assistance from our Coliving Manager.

DO I NEED TO PAY A DEPOSIT?

To confirm your reservation it is necessary to make the payment of the guarantee deposit, that is equal to one month's rent.

This deposit will be returned to you in a maximum of 30 working days after the end date of your contract once our team has checked if there are no damages in the room or in the apartment, all contractual rules have been met during your stay and there are no excesses in the monthly consumption of supplies.

Keep in mind that the security deposit will never cover one month's rent.

On the start day of your contract, in case you do not arrive to check in and we do not receive any notification during the 48 hours prior to your arrival date, the company reserves the right to cancel your reservation without refunding the deposit or the member fee.

DO I NEED TO MAKE ANY OTHER PAYMENTS?

To do your booking, you will have to pay the Caliu Membership Fee which include a large variety of services and it is a one time payment only for all your reservation.

Membership Fee - 250 €

• Legal rental contract.
• Administrative & Management Fees.
• Room Pack: Sheets (x2) + Pillows + Duvet (winter season).
• Bath Pack: Pair of Towels (100x150cm + 50x100cm) (x2).
• Check Out cleaning Fee.

Also, you will be able to select a big selection of different services when you confirm your check-in, like private cleaning of your room, bed linen and towels cleaning and replacement, transfer service from/to the airport, SIM card, Home insurance, etc. 

WHAT MEANS 60€ OF SUPPLIES BILLS INCLUDED?

At Caliu we are responsible and energy efficient, we like to collaborate in caring for the environment and make responsible use of water, gas and electricity. That's why we encourage and help you controling the consumption of supplies in your home through our monthly report.

Supplies are included in the monthly bill with a maximum of €60 per room per month, including water, electricity and gas. Our team performs the readings on a monthly basis with the meters.

BOOKINGS CANCELLATION POLICY BEFORE YOUR ARRIVAL

In case of the cancellation of a booking, penalizations will be applied:

• Cancellations of reservations confirmed at least one month before the established start date of the contract, will be penalized with a payment of €250. In the event that in the next 12 months you decide to make a new reservation with Caliu, we will discount the standard service pack.
• Cancellations of reservations confirmed during the 30 days prior to the established date of the beginning of the contract, will be penalized with the full payment of the deposit. In the event that in the next 12 months you decide to make a new reservation with Caliu, we will discount the standard service pack.

POLICY OF MODIFICATIONS AND CANCELLATIONS OF CONTRACT AFTER YOUR ARRIVAL

You can reduce your rental contract as long as you do so at least 2 months before the new end date of the contract.. To confirm the modification of the contract it is necessary to sign the corresponding attached document.

In the case of notifying the reduction of the contract less than 2 months before the new end date, the reduction of the contract will entail the payment of a penalty equal to the deposit, but we will also eliminate all future payments pending payment.

You can extend your rental contract as long as the requested room is available for a maximum of 3 months at an extra cost of €45 (single payment per extension). You can make as many extensions as you want as long as we have availability. The extension will only be effective when the payment of the fee has been made and the document annexed to the corresponding contract has been signed.

You can change rooms during your rental contract as long as the requested room is available at an extra cost of €50 (single payment per request). The change will only be effective once the payment of the corresponding fee has been made and the document annexed to the corresponding contract has been signed.

ARRIVALS AND DEPARTURE RULES

• Arrivals and formalization of the rental contract will take place directly at the apartment from Monday to Friday from 09.30h to 18.00h.
• Early (from 08.00h to 09.00h) and Late (from 19.00h to 21.00h) arrivals and weekend arrivals will have an extra cost of 50 €.
• The last day of your rental contract, you will need to leave your bedroom before 11.00h. In case you need to stay longer, just let us know.
• As you are arriving to a new home, there will be no possibility to welcome you after 21.00h, as we consider it is a relax time

Arrivals and any questions will be managed through email or phone. Our team needs to organize all the little details via email. It is necessary and very important that you send us your arrival information at least one month in advance so that our team can organize everything. Departures must also be confirmed one month in advance.

MONTHLY RENT DISCOUNT FOR THE 1ST AND LAST MONTH OF THE RENTAL CONTRACT

If you arrive:

• Between the 1st and the 10th day of each month, you will need to pay the complete month.
• Between the 11th or the 20th day of each month, we will discount you 30% of your rent for the first month.
• The 21st or later, you will pay per day. The price per night is 35€.

If you leave:

• Between the 1st and the 9th day of each month, you will pay per day. The Price per night is 35€.
• Between the 10th and the 19th day of each month, we will discount you 30% of your rent for the last month.
• The 20th or later, you will need to pay the complete month.

You can do all your payments online through the private panel that we will provide you on our website by card.

HOW LONG CAN I STAY?

All Caliu Coliving apartments offer leases from 32 nights and as long as a year. You can always extend your rental contract in case you want to keep enjoying and incredible life experience.

CAN I REGISTER IN THE APARTMENT? (EMPADRONAMIENTO)

All our apartments accept the registration (empadronamiento) of all its residents but the acceptance of the registration in the empadronamiento, always depends on the acceptance of the town hall agent. 

The requirement to be able to do the registration is that the rental contract is for at least 6 months.

These 6 minimum months of stay in case of registration, are mandatory and cannot be reduced in any case.

The registration process is carried out by the Caliu Barcelona team and is included in the service pack, so you do not have to pay any extra cost.

Request your registration as soon as possible so our team has enough time to request the appointment and once the registration is done, we will notify you so that you can pick it up at the office.

The registration date can never be prior to the starting date of the rental contract.

WHERE ARE CALIU APARTMENTS LOCATED?

All our Caliuhomes are located in Barcelona city center and we are growing and working to have new Coliving homes in new areas.

Next to all our CaliuColiving homes you will find public transport like metro and bus, shops, supermarkets, bars and restaurants, schools, big companies and much more.

WHAT ARE THE CALIU APARTMENTS LIKE?

We offer apartments from 3 to 7 bedrooms. All our Coliving homes are fully furnished and equipped with everything you will need during your stay. You will find a bedroom with a comfortable bed, table or shelve, a working area with desk, chair and desk light, closet and heating system. Every bedroom is special and you will find extras in each one. You can check them on our website. 

All our apartments have a useful kitchen completely equipped, a comfortable living area with sofas and big tables to enjoy your stay with your flatmates and at least, one complete bathroom with shower or bathtub.

Each apartment is unique and you will find different extra commodities in each one, check all information about each home on our website.

DO YOU ALLOW PETS?

While we love animals, pets may be allowed as an accommodation for tenants with qualified disability.

CAN I HAVE VISITS AT THE APARTMENT?

Yes, you can have visits during the daily hours (09:00 to 22:00h). You will always be responsible of the behavior of your visitors and the damages that they can cause.

WHO WILL BE MY FLATMATES?

Caliu is a totally inclusive environment. In all our homes you will find entrepeneurs, freelancers, artists, young professionals and students, generally between 25 and 35 years old, from all over the world and with a profile very similar to yours.

If you want more specific information about who your Colivers partners will be, do not hesitate to ask our Bookings Manager at any time and he will provide you with non-confidential information so that you can get an idea of who your next partners will be.

You can write to us at caliucoliving@gmail.com.

CAN I CHANGE ROOMS OR APARTMENT DURING MY STAY?

Of course, you can change your room or apartment as many times as you want to any of our Colivings :)

The fee for changing the room is €50 and will always depend on whether the room is available.
 

WHAT HAPPENS WHEN SOMETHING IS NOT WORKING?

Simply contact your Coliving Manager and our maintenance team will come to the apartment to fix any issues. The only thing we will need from you is a detailed explanation of what the incident is and photographs in which you identify yourself as best as possible. This will help us to better identify the type of incident and solve it as soon as possible.

WHO IS RESPONSIBLE FOR THE CLEANING?

Despite we are sure that you will collaborate taking out the trash daily, using the dishwasher, that you will have your bedroom very neat and will keep all common areas clean and tidy after using them, there is a weekly cleaning service of the common areas included on your monthly bill. In case you need, we have extra cleaning services for your private bedroom, just ask us.

CAN I INVITE MY FRIENDS TO SLEEP AT THE PARTMENT?

You can have one guest per month who can sleep in your room for a maximum of 3 consecutive nights, always after receiving authorization by our team via email.

In addition, you must inform your roommates of your visit. In case your visitor wants to stay with you for more nights, each extra night will cost €30 and it is always necessary to obtain authorization from Caliu Coliving. Having guests in the apartment without permission or authorization from Caliu will entail a penalty of €100 per night and guest.

WHAT IS THE RATIO OF BATHROOMS PER ROOM?

We have some rooms that have ensuite bathrooms, but for our rooms without a dedicated bathroom, we typically have 2-3 people to a bathroom, and never more than 5. All of our homes have a weekly cleaning included in the rent, so even when you do share a bathroom with another suitmate, you don’t have to stress over those arguments about whose turn it was to clean.

IS CALIU A HOSTEL/HOTEL?

Caliu apartments are not a hotel or a hostel where you will live with travelers who come and go daily. Living in Caliu means living in a community, sharing a life experience with people from all over the world who settle in Barcelona for a period of time to carry out their daily lives.